Refund policy
Isla mar Cozumel recognizes that weather conditions may prevent cruise lines from docking and some outdoor excursions may be canceled. We will refund or reschedule at the travelers discretion.
You are entitled to cancel your order within 24 hours without giving any reason for doing so.
The deadline for canceling an order is 24 hours from the date of your booking.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@islamarcozumel.com
We will reimburse you no later than 30 days from the day on which we receive the cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.